« Back to Support

FAQ

Below is answers to some common questions:

Q.1 - I no longer use the email address I have been using in my games.

A. You can change the email address on all your games by signing into Manager, click on preferences and enter a new email address.

Q.2 - The dictionary contains words that dont exist!

A. While they may appear to be non words or abbreviations, they are not. To find meanings to the words in the dictionary, check out the Official Scrabble Players Dictionary, or Collins Scrabble Dictionary for the meanings of the words found in the dictionaries.

Q.3 - My score is wrong!

A. Remember that blanks have no score, chances are that this is the reason it seems the score is incorrect.

Q.4 - I cannot sign into my Manager account.

A. Click on the Reset Password link to reset your account password.

Q.5 - How do we complete a Bug Words game when neither player can place a word?

A. Games will automatically finish when all players in the game have passed twice. A "pass" is when you click on the finish button without adding any letters to the board.

Q.6 - Each time I click on finish, I am taken back to the game Board.

A. This is usually caused by a cookie bug in Internet Explorer. Try one or all of the following methods to fix it.

.Restart your computer - this fixes this most of the time.
.Delete your browser cookies.

Q7. Each time I try to finish my turn I get a "Game Aborted" Error.

A. Check your Cookie settings in your browser. Check that you dont have another game open in a different window.".

Q8. A friend has started a game with me, but it is not showing up in my manager.

A. They would need to delete the game and recreate it making sure that they have the correct username.

Q.9 - I cannot get into games

A. Follow the instructions below to set up Internet Explorer to work with Bug Cafe:

Click on Tools menu.

Click on Internet Options.

Click on the Privacy tab. (IE 5 users should click on Security)

Towards the bottom of the window is an Edit button, click on this button. (IE 5 users should click on Trusted Sites and then click on Sites)

In the box labelled Address of web site, type in bugcafe.net

Click on the button labelled Allow (IE 5 users should click on Add.)

Click OK

Click OK.